Service Agreement

 

 

SERVICE AGREEMENT

WHEREAS

  1. Company Services
    The Company owns and operates a business providing career and life-development coaching, strategy, and branding services, including but not limited to coaching sessions, resume writing, LinkedIn profiles, cover letters, and other branding materials.

  2. Purpose of Agreement
    The parties agree that the Company will provide services as described in this Agreement, with terms designed to protect both parties and establish clear expectations.

  3. Disclaimer
    The Company operates on the understanding that its staff are experts in career development, coaching, and branding. However, the ultimate success of services depends on the Client’s application of the knowledge, tools, and strategies provided.

    • No Guarantees: The Company does not guarantee job placement, employment offers, or specific outcomes.
    • Not a Recruiter: The Company is not a recruiter or executive search firm and does not act as an intermediary between the Client and prospective employers.

1. Subscription Terms

1.1 Subscription Services

By subscribing to our services, the Client agrees to recurring billing of subscription fees as outlined during the signup process. Subscriptions provide access to specified services as detailed in the agreement, invoice, or proposal.

1.2 Billing and Payment

  • Subscription fees are billed on a recurring basis (monthly, quarterly, or annually) based on the selected subscription plan.
  • Payments must be made in advance, with subscriptions billed from the date of purchase. No months will be prorated.
  • Failure to process payment will result in suspension or termination of services until payment is resolved.

1.3 Cancellation and Refunds

  • Subscriptions may be canceled at any time with three (3) business days' written notice before the next billing cycle.
  • Refund Policy: Subscriptions are non-refundable. No refunds will be issued for unused services, partial use, dissatisfaction, or cancellations outside the outlined cancellation period.

1.4 Renewals and Modifications

  • Subscriptions will automatically renew unless canceled as per Section 1.3.
  • The Company reserves the right to modify subscription fees, services, or terms with thirty (30) calendar days' written notice. Continued use after the effective date constitutes acceptance of changes.

2. Writing Services

2.1 Writing Services Provided

The Company agrees to provide writing services that may include but are not limited to:

  • Resumes
  • Cover Letters
  • LinkedIn Profiles
  • Bios

2.2 Payment Terms

  • Payment for writing services is due in full before the commencement of any project.
  • Additional Fees: Changes or new information introduced after work begins may incur fees at the Company’s hourly rate of $149 USD.

2.3 Client Responsibilities

The Client agrees to:

  • Provide accurate and timely information within one (1) week of payment to ensure efficient service delivery.
  • Respond to drafts and requests for feedback within two (2) weeks.

2.4 Project Timeline and Reinstatement Fees

  • Project Pauses: If the Company does not receive communication from the Client for 14 calendar days, the project will be paused automatically for a period of up to 2 weeks. During this time, no additional action will be taken until the Client re-engages.
  • Marking Projects as Complete: If the Client fails to respond for 30 calendar days, the Company reserves the right to mark the project as "complete" due to non-communication. The project will be considered delivered, and no refunds will be issued for unused services.
  • Reinstating Projects:
    • To restart a project marked "complete" under this policy, the Client will be required to pay 50% of the initial project fee as a reinstatement fee.
    • This fee applies only to incomplete projects that were marked as "complete" due to non-communication.
  • Extended Pauses Beyond 60 Days: If the Client requests a project pause exceeding 60 days (e.g., due to extenuating circumstances), a $149 reinstatement fee will apply to reprioritize the timeline. Clients must provide three (3) business days' written notice to restart any paused projects.

3. Job Seeker Membership & Job Search Concierge – Service Level Agreement (SLA)

(Client = “you”; Provider = “we”)

To ensure alignment and protect the integrity of these engagements, the following terms clarify the scope, expectations, and timeline of services. These guidelines apply to all active and future participants in the Job Seeker Membership and Job Search Concierge programs.

3.1. Program Scope

Our responsibilities include:

  • Reviewing specified job descriptions.

  • Highlighting keywords and alignment.

  • Offering notes, edits, and best-practice recommendations on drafts you provide.

  • Supporting you with questions at any stage of the job search process, including networking, interviewing, applications, and communication strategy.

  • Providing access to additional resources such as best-practice guides, cheat sheets, tracking tools, and videos when aligned with your stated needs.

Your responsibilities include:

  • Providing specific job postings for review.

  • Drafting your initial responses, applications, and communications.

  • Submitting your applications directly.

  • Sharing transparency into your networking, outreach, and interview details so we can deliver deeper and more tailored feedback.

  • Editing your documents (resume, cover letter, etc.) based on our guidance. Resume rewrites and cover letter writing are not included at this stage of the program; they are handled separately at the beginning of the engagement.

3.2. Networking & Connections

  • Personal referrals or introductions from our network are not included in these programs.

  • When and if there is a direct connection to a recruiter, executive search firm, or other professional contact that we consider an appropriate and relevant fit for your job search, we may, at our discretion, extend a note of introduction on your behalf in good faith.

  • The primary intent of these programs is to equip you with the tools and strategies to independently build, manage, and sustain your own professional network.

  • The more transparency you provide into your outreach and interactions, the greater the value we can deliver in return.

3.3. Turnaround Time

  • Standard turnaround time for review and feedback is 1–2 business days, depending on the nature of the request.

  • Expedited or same-day requests are not guaranteed and are not included as a standard expectation in the engagement.

  • Q&A basics (short clarifications or quick confirmations) are typically answered within the same business day or the following business day, depending on the time of submission.

  • Requests that require research, strategy development, or a strategic approach default to the standard 1–2 business day timeline.

  • You are responsible for submitting postings or drafts with sufficient notice for timely review. Including any third-party or external deadlines (such as employer application close dates or interview schedules) within your request helps our staff prioritize appropriately and support you in meeting those external requirements.

3.4. Communication Protocol

  • All engagement-related communication must occur within the designated Slack channel.

  • Messages should include complete details (job links, drafts, specific questions).

  • Responses will be provided during business hours. Phone calls may be used for urgent clarification but do not override established turnaround times.

3.5. Limitations

  • We do not review or scan entire employer career pages; you must identify and submit specific postings.

  • We will not apply to positions on your behalf.

  • We will not produce original communications without your input; our role is to review and refine what you submit.

3.6. Engagement Timeline

  • Engagements are structured as either month-to-month or three-month blocks, as documented prior to the start of the program.

  • Services are delivered only within the active engagement period. Renewal or continuation requires confirmation prior to the next cycle.

3.7. Coaching Sessions (if included in your program)

  • Coaching is offered at a rate of one session per week.

  • Sessions must be requested and scheduled each week during your active engagement.

  • Unused sessions do not roll over to subsequent weeks or months.

  • Missed or canceled sessions are forfeited unless rescheduled within the same week and confirmed in advance.

3.8. Fair Use of Services

  • Support is provided within the scope, turnaround times, and limitations outlined above.

  • Requests outside of these boundaries may require separate agreements or services.

  • These terms ensure the programs remain sustainable and fair, while continuing to provide you with consistent, high-quality support.

4. Coaching Services

4.1 Session Scheduling and Cancellation

  • Coaching sessions must be scheduled in advance and confirmed by both parties.
  • 24-Hour Cancellation Policy: Sessions canceled with less than 24 hours' notice will be considered completed, and no rescheduling or refund will be provided.

4.2 No-Shows

If a Client fails to attend a scheduled session without prior notice, the session will be marked as complete and deducted from the Client's remaining sessions.

4.3 Non-Refundable Services

All coaching packages and sessions are non-refundable and non-transferable.

5. Confidentiality

4.1 Definition of Confidential Information

Confidential Information includes proprietary information disclosed by one party to the other, including but not limited to client materials, work product, and project-related data.

4.2 Non-Disclosure Obligations

The Company will not disclose or commercialize any Client Confidential Information. Similarly, the Client agrees not to disclose Company Confidential Information.

6. Term and Termination

6.1 Term

This Agreement commences on the Effective Date and remains in effect until the contracted services are delivered or terminated per this Agreement.

6.2 Termination Conditions

  • The Agreement may be terminated within 24 hours of purchase, provided no services (e.g., coaching, discovery, intake forms) have commenced.
  • Refunds, if applicable, will be issued minus a 4% administrative fee. If services have commenced, no refunds will be issued.

7. Representations and Warranties

7.1 Client Representations

The Client warrants that all information provided to the Company is accurate and truthful. The Company will not be liable for errors or inaccuracies in Client-provided information.

7.2 No Guarantees

The Company does not guarantee job placement, employment success, or specific outcomes as a result of its services.

8. Limitation of Liability

The Company shall not be liable for indirect, incidental, or consequential damages arising from this Agreement. Total liability for any claim shall not exceed the fees paid by the Client.

9. Indemnification

The Client agrees to indemnify and hold harmless the Company from claims or damages arising out of the Client's breach of this Agreement.

10. Dispute Resolution

The parties agree to resolve any disputes in good faith before pursuing legal or other remedies.

11. Miscellaneous Provisions

11.1 Governing Law

This Agreement is governed by the laws of the State of Georgia.

11.2 Entire Agreement

This Agreement constitutes the full understanding between the parties and supersedes any prior agreements.

11.3 Severability

If any provision is deemed unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information

For questions, concerns, or complaints:

Effective September 1, 2025