Service Agreement

 

 

SERVICE AGREEMENT

WHEREAS

  1. Company Services
    The Company owns and operates a business providing career and life-development coaching, strategy, and branding services, including but not limited to coaching sessions, resume writing, LinkedIn profiles, cover letters, and other branding materials.

  2. Purpose of Agreement
    The parties agree that the Company will provide services as described in this Agreement, with terms designed to protect both parties and establish clear expectations.

  3. Disclaimer
    The Company operates on the understanding that its staff are experts in career development, coaching, and branding. However, the ultimate success of services depends on the Client’s application of the knowledge, tools, and strategies provided.

    • No Guarantees: The Company does not guarantee job placement, employment offers, or specific outcomes.
    • Not a Recruiter: The Company is not a recruiter or executive search firm and does not act as an intermediary between the Client and prospective employers.

1. Subscription Terms

1.1 Subscription Services

By subscribing to our services, the Client agrees to recurring billing of subscription fees as outlined during the signup process. Subscriptions provide access to specified services as detailed in the agreement, invoice, or proposal.

1.2 Billing and Payment

  • Subscription fees are billed on a recurring basis (monthly, quarterly, or annually) based on the selected subscription plan.
  • Payments must be made in advance, with subscriptions billed from the date of purchase. No months will be prorated.
  • Failure to process payment will result in suspension or termination of services until payment is resolved.

1.3 Cancellation and Refunds

  • Subscriptions may be canceled at any time with three (3) business days' written notice before the next billing cycle.
  • Refund Policy: Subscriptions are non-refundable. No refunds will be issued for unused services, partial use, dissatisfaction, or cancellations outside the outlined cancellation period.

1.4 Renewals and Modifications

  • Subscriptions will automatically renew unless canceled as per Section 1.3.
  • The Company reserves the right to modify subscription fees, services, or terms with thirty (30) calendar days' written notice. Continued use after the effective date constitutes acceptance of changes.

2. Writing Services

2.1 Writing Services Provided

The Company agrees to provide writing services that may include but are not limited to:

  • Resumes
  • Cover Letters
  • LinkedIn Profiles
  • Bios

2.2 Payment Terms

  • Payment for writing services is due in full before the commencement of any project.
  • Additional Fees: Changes or new information introduced after work begins may incur fees at the Company’s hourly rate of $149 USD.

2.3 Client Responsibilities

The Client agrees to:

  • Provide accurate and timely information within one (1) week of payment to ensure efficient service delivery.
  • Respond to drafts and requests for feedback within two (2) weeks.

2.4 Project Timeline and Reinstatement Fees

  • Project Pauses: If the Company does not receive communication from the Client for 14 calendar days, the project will be paused automatically for a period of up to 2 weeks. During this time, no additional action will be taken until the Client re-engages.
  • Marking Projects as Complete: If the Client fails to respond for 30 calendar days, the Company reserves the right to mark the project as "complete" due to non-communication. The project will be considered delivered, and no refunds will be issued for unused services.
  • Reinstating Projects:
    • To restart a project marked "complete" under this policy, the Client will be required to pay 50% of the initial project fee as a reinstatement fee.
    • This fee applies only to incomplete projects that were marked as "complete" due to non-communication.
  • Extended Pauses Beyond 60 Days: If the Client requests a project pause exceeding 60 days (e.g., due to extenuating circumstances), a $149 reinstatement fee will apply to reprioritize the timeline. Clients must provide three (3) business days' written notice to restart any paused projects.

3. Coaching Services

3.1 Session Scheduling and Cancellation

  • Coaching sessions must be scheduled in advance and confirmed by both parties.
  • 24-Hour Cancellation Policy: Sessions canceled with less than 24 hours' notice will be considered completed, and no rescheduling or refund will be provided.

3.2 No-Shows

If a Client fails to attend a scheduled session without prior notice, the session will be marked as complete and deducted from the Client's remaining sessions.

3.3 Non-Refundable Services

All coaching packages and sessions are non-refundable and non-transferable.

4. Confidentiality

4.1 Definition of Confidential Information

Confidential Information includes proprietary information disclosed by one party to the other, including but not limited to client materials, work product, and project-related data.

4.2 Non-Disclosure Obligations

The Company will not disclose or commercialize any Client Confidential Information. Similarly, the Client agrees not to disclose Company Confidential Information.

5. Term and Termination

5.1 Term

This Agreement commences on the Effective Date and remains in effect until the contracted services are delivered or terminated per this Agreement.

5.2 Termination Conditions

  • The Agreement may be terminated within 24 hours of purchase, provided no services (e.g., coaching, discovery, intake forms) have commenced.
  • Refunds, if applicable, will be issued minus a 4% administrative fee. If services have commenced, no refunds will be issued.

6. Representations and Warranties

6.1 Client Representations

The Client warrants that all information provided to the Company is accurate and truthful. The Company will not be liable for errors or inaccuracies in Client-provided information.

6.2 No Guarantees

The Company does not guarantee job placement, employment success, or specific outcomes as a result of its services.

7. Limitation of Liability

The Company shall not be liable for indirect, incidental, or consequential damages arising from this Agreement. Total liability for any claim shall not exceed the fees paid by the Client.

8. Indemnification

The Client agrees to indemnify and hold harmless the Company from claims or damages arising out of the Client's breach of this Agreement.

9. Dispute Resolution

The parties agree to resolve any disputes in good faith before pursuing legal or other remedies.

10. Miscellaneous Provisions

10.1 Governing Law

This Agreement is governed by the laws of the State of Georgia.

10.2 Entire Agreement

This Agreement constitutes the full understanding between the parties and supersedes any prior agreements.

10.3 Severability

If any provision is deemed unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information

For questions, concerns, or complaints: